Remote Customer Service Representative
New
C
ConduentCustomer service
Remote – United StatesFull-TimeEntry
Salary$14.00/hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Proficient in English
- Experience
- Minimum of 6 months of call center, customer service, or dispatch experience
- Required Skills
- Customer serviceData entry
Requirements
- Have a high school diploma or GED.
- Have at least 6 months of call center, customer service, or dispatch experience.
- Demonstrate strong communication and customer service skills.
- Be able to work in a fast-paced call center environment.
- Have basic computer skills and the ability to navigate multiple systems.
- Have reliable attendance and a strong work ethic.
- Be proficient in English.
- Be available to work any 8-hour shift, Monday through Sunday.
- Complete the mandatory 3-week paid training program.
- Maintain an average quiz score of 80% or higher and complete required E-Learning courses.
- Have a secure wired high-speed internet connection with verified speeds of at least 50 Mbps download and 50 Mbps upload; Wi-Fi is not permitted.
- Have a dedicated workspace with a desk, chair, and quiet, distraction-free environment.
Responsibilities
- Provide professional customer service support via inbound calls.
- Handle high-volume call center interactions efficiently and accurately.
- Resolve customer inquiries, issues, and complaints in a timely manner.
- Maintain accurate records through data entry and system updates.
- Follow company processes, compliance standards, and quality guidelines.
- Meet productivity, attendance, and performance metrics.
- Collaborate with team members to improve customer satisfaction.
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