Customer Service Ship Center Claims Representative

New

Staples CanadaShipping claims

Source API remote eligibility restrictions: United States, Work an 8-hour shift within operating hours of 9:00 a.m. to 8:00 p.m. EST, Monday through Friday.Full-TimeJunior

Salary not disclosed

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Job Details

Experience: Minimum of 2 years of customer service experience within the past 5 years
Required Skills: SalesforceProblem SolvingCustomer service

Requirements

Have a minimum of 2 years of customer service experience within the past 5 years.
Maintain a designated distraction-free workspace or home office.
Have a high-speed internet connection.
Be able to perform basic equipment troubleshooting and PC/hardware setup.
Be available to work an 8-hour shift Monday through Friday within operating hours of 9:00 a.m. to 8:00 p.m. EST.
High School Diploma or GED preferred.
Previous work-from-home experience preferred.
Experience in customer service or a contact center preferred.
Experience managing customer claims, shipping inquiries, or carrier-related issues preferred.
Familiarity with Salesforce or similar CRM systems preferred.

Responsibilities

Manage shipping claims from initiation through resolution.
Provide customer service to internal and external customers by phone and email.
Communicate claim status updates and next steps to customers.
Research, investigate, and resolve claims and shipping-related issues.
Track customer concerns through resolution and maintain ownership.
Liaise with shipping carriers to facilitate claim resolution.
Document customer interactions, claim details, and resolutions in company systems.
Categorize issues, identify root causes, and determine resolution paths.
Escalate recurring issues and trends that may affect customer satisfaction.
Use Salesforce, Microsoft Outlook, Microsoft Word, carrier websites, and internal systems to research and resolve issues.

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