Customer Service Representative
New
C
ConduentHealth benefits
For the state of Kentucky (must live in Kentucky), Monday thru Friday - 8:00 AM - 8:00 PM EST; Saturdays - 9:00 AM to 5:00 PM ESTFull-TimeJunior
Salary16.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Required 1 year minimum experience in High Volume Call Centers; Required 1 year minimum Customer Service Experience
- Required Skills
- Customer serviceData entry
Requirements
- At least 1 year of experience in high-volume call centers.
- At least 1 year of customer service experience.
- High school diploma or GED.
- Excellent typing and grammar skills.
- Ability to navigate a computer and multiple systems.
- Excellent customer service and phone etiquette skills.
- Reliable internet access.
- A quiet work environment free of distractions.
- Ability to adhere to a break and lunch schedule.
- Must reside in the State of Kentucky.
- Background and drug screening required.
Responsibilities
- Answer calls from Kentucky residents about health benefits, including SNAP, Medicaid and TNAF.
- Handle password resets, application status inquiries, and application intake and updates.
- Help callers navigate the government's online application tool.
- Use multiple systems to enter data and read or interpret information to callers.
- Answer back-to-back calls and follow client scripts verbatim.
- Answer all calls and maintain professionalism, including during difficult conversations.
- Complete valid transfers according to the knowledgebase and client guidelines.
- Meet client quality assurance and customer satisfaction survey guidelines.
- Follow the daily break and lunch schedule.
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