Automotive Technical Service Representative
New
T
TPAutomotive technical support
Source API remote eligibility restrictions: United States. Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of technical & customer service experience.
- Required Skills
- Problem SolvingCustomer serviceTroubleshootingData entryTechnical support
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of technical and customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
- Have strong computer skills, including system navigation, accurate data entry, and typing proficiency.
- Have a dedicated workspace near the router for a hardwired Ethernet connection.
- Meet the internet requirements of at least 25 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; proof of internet speed is required.
- Do not use satellite, mobile data or hotspot, P2P, or VPN internet connections.
- Be able to work within a structured schedule that includes a variety of shifts.
Responsibilities
- Connect with customers by phone, email, chat, or social media to resolve questions and concerns.
- Provide front-line, first-level technical assistance to consumers.
- Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment.
- Assist with troubleshooting client service or device issues, including Wi-Fi and internet connectivity.
- De-escalate issues and escalate interactions when necessary.
- Respond to requests for assistance and possible payment processing.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues and upsell when required.
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