Care Navigator Assistant
I
Isaac HealthBrain health care
Work virtually from anywhere in the United StatesFull-TimeMiddle
Salary$34,000 – $37,000 / year
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Job Details
- Experience
- 1–3 years of administrative or virtual assistant experience
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- Have 1–3 years of administrative or virtual assistant experience.
- Experience in care management, neurology, brain health, or a busy medical clinic is preferred.
- Be proficient with electronic health records (EHR).
- Be proficient with digital fax platforms.
- Be proficient with tracking spreadsheets, including Excel or Google Sheets.
- Be comfortable working toward numerical targets, including outreach goals, tracking metrics, and minimum billable minutes.
- Have strong written and verbal communication skills.
- Use a professional and empathetic approach when sending patient reminders and coordinating with partner organizations.
Responsibilities
- Monitor and clear daily patient lists, routing patients to assigned Care Navigators to support panel outreach.
- Track team progress toward check-in goals and monitor partner organization spreadsheets.
- Review documentation logs for compliance with the minimum 20 minutes of billable time per patient interaction.
- Manage the digital fax inbox, process medical records requests, and perform routine chart housekeeping in the EHR.
- Verify patient insurance eligibility and benefits.
- Send care plans, visit notes, and formal referrals as requested by Care Navigators.
- Request neuroimaging reviews upon receipt of patient images and notify providers or Care Navigators when home safety assessments are completed.
- Send appointment confirmations and reminders.
- Research local community resources for patients under the direction of Care Navigators.
- Provide administrative support to Care Navigators as needed to keep daily workflows running smoothly.
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