Senior Director, Client Partner

ZaelabDigital consulting

Workable locations: United States. CanadaFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services. At least 3 years of direct responsibility for a portfolio or strategic accounts representing approximately $15–20M in annual revenue.
Required Skills: ServiceNow

Bring 12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services.
Have at least 3 years of direct responsibility for a portfolio or strategic accounts representing approximately $15–20M in annual revenue.
Demonstrate enterprise account growth through expansion, new SOWs, and multi-year programs.
Have experience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management.
Bring experience working with manufacturing, distribution, industrial, or similarly complex B2B organizations.
Have experience selling and/or delivering engagements involving ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash.
Demonstrate commercial judgment and the ability to connect client business challenges to technology and consulting opportunities.
Be confident working with senior client stakeholders and navigating conversations about scope, performance, priorities, and investment.
Be willing to move between executive strategy and hands-on account work.
Be able to travel within North America up to 25% for client, team, and company events.

Own the performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.
Set annual account and portfolio targets and track performance against them.
Build pipeline across existing accounts through new SOWs, retainers, change orders, and multi-phase transformation programs.
Develop account growth plans and identify whitespace and opportunities to expand Zaelab’s footprint.
Serve as an executive partner to client stakeholders across VP, SVP, and C-suite levels.
Build multi-year digital roadmaps and connect technology investments to client business outcomes.
Lead executive engagement, QBRs, annual planning, and client escalations.
Build and lead the portfolio team, including hiring, staffing, performance management, coaching, and development.
Partner with Delivery, Sales, Solutions, and Practice leadership to align client strategy with execution.
Help scale Zaelab’s Client Services organization, processes, and operating model.

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