Senior ServiceNow Platform Engineer
New
A
Abnormal AIEnterprise software
Remote - USAFull-TimeSenior
SalaryBase salary range: $141,500 — $203,500 USD
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Job Details
- Experience
- 5+ years of strong communication and collaboration; 5+ years of technical leadership and governance; 3-5 years managing an Agile backlog and a ticket queue against SLAs; 7+ years of advanced ServiceNow development; 7+ years troubleshooting complex issues and root-cause analysis; 1+ years with ServiceNow Agentic Workflow and AI Agents; 1+ years using Claude Cowork or Claude Code for ServiceNow development; 1+ years configuring and securing ServiceNow MCP Server/Client integrations; 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace; 1+ years with Atlassian products.
- Required Skills
- OAuthServiceNow
Requirements
- Bring 7+ years of advanced ServiceNow development experience, including Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
- Have 7+ years of experience troubleshooting complex issues and performing root-cause analysis.
- Have 5+ years of technical leadership and governance experience, including mentoring, design and code reviews, and enforcing standards and SOPs.
- Have 3-5 years of experience managing an Agile backlog and a ticket queue against SLAs.
- Have 5+ years of experience translating complex ServiceNow concepts into clear guidance for technical and business audiences.
- Have 1+ years of experience with ServiceNow Agentic Workflow and AI Agents.
- Have 1+ years of experience using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation.
- Have 1+ years of experience configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping.
- Have 3+ years of experience with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.
- Have 1+ years of experience with Atlassian products, including Jira, JSM, or Confluence.
Responsibilities
- Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
- Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
- Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
- Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
- Perform routine audits, maintenance, and access, security, and configuration reviews.
- Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
- Present key platform metrics to IT management weekly.
- Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.
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