Senior Delivery Manager (CRM)
C
CraftwareCRM software
Locations: Warszawa, Al. Jerozolimskie 134, Warszawa, Country code: PL; Workplace type: remoteContractManager
SalaryUp to 150 PLN net/h + VAT
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Job Details
- Languages
- Fluent English
- Experience
- Several years in delivery management, project or program management, or PMO roles in IT or consulting
- Required Skills
- Project ManagementAgileMicrosoft DynamicsSalesforceStakeholder managementRisk ManagementCRM
Requirements
- Have proven hands-on experience delivering CRM projects.
- Bring experience with CRM platforms such as Salesforce, Microsoft Dynamics or similar.
- Have several years of experience in delivery management, project or program management, or PMO roles in IT or consulting.
- Have experience defining and improving delivery standards, frameworks and quality processes.
- Know delivery KPIs, project health monitoring and risk management.
- Have experience coaching or mentoring project managers and delivery teams.
- Demonstrate strong stakeholder management skills and the ability to connect delivery to business outcomes.
- Be familiar with Agile, hybrid and traditional delivery approaches.
- Be fluent in English.
Responsibilities
- Ensure delivery standards and best practices are followed across CRM projects.
- Improve delivery processes, tools and methodologies.
- Monitor project performance, KPIs and quality benchmarks.
- Help project teams resolve delivery challenges and manage risks.
- Encourage knowledge sharing and adoption of CRM delivery frameworks.
- Align CRM delivery with business goals in collaboration with stakeholders.
- Coach and guide project managers and delivery teams.
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