Implementation Manager
New
S
Symplicity & Orbis CommunicationsHigher education technology
Listing location: Canada; Workplace type: Remote; Structured job location: CanadaFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of relevant professional experience
- Required Skills
- Project ManagementClient relationship management
Requirements
- Bachelor's degree in a related field required; Master's degree preferred.
- 2+ years of relevant professional experience, preferably in SaaS implementation, project management, consulting, customer success, client services, or higher education technology.
- Experience working directly with clients in a consultative or customer-facing role.
- Strong project management, organizational, and time-management skills.
- Strong analytical and problem-solving abilities, including translating complex client requirements into practical solutions.
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
- Ability to learn new software and technology quickly.
- High attention to detail and a proactive approach to identifying and resolving issues.
- Ability and willingness to travel to client sites when required.
- Preferred: experience with SaaS implementations or enterprise software.
- Preferred: experience with higher education institutions, universities, career services, student services, or related organizations.
- Preferred: experience with project management methodologies and tools, software training, system configurations, integrations, data migration, or custom solutions.
Responsibilities
- Lead end-to-end onboarding and implementation for assigned clients, from kickoff through launch and adoption.
- Serve as the primary client contact and conduct discovery sessions to understand goals, processes, requirements, and system needs.
- Advise clients on best practices and translate their requirements into configuration, training, scheduling, and implementation strategies.
- Review system configurations before launch and identify outstanding tasks, potential issues, and areas requiring attention.
- Conduct train-the-trainer sessions and tailor training to client needs and technical knowledge.
- Create and manage implementation project plans, milestones, deliverables, dependencies, and timelines.
- Monitor project progress, identify risks and roadblocks, and manage multiple implementation projects.
- Coordinate with Professional Services, Product, and Client Success teams, including technical integrations and custom solutions when required.
- Complete implementation activities and facilitate a comprehensive handoff to the Client Manager.
- Travel to client locations for training or implementation support when required.
View Full Description & ApplyYou'll be redirected to the employer's site
