Business Operations Analyst
J
JobgetherGenAI SaaS
Based in the United States; Remote work opportunity for candidates currently residing in the United States.Full-TimeSenior
Salary62,390 - 93,584 USD per year
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Job Details
- Experience
- 3–5 years of experience in business operations, customer success, revenue operations, or a related operational function
- Required Skills
- JiraZendeskCustomer support
Requirements
- Have 3–5 years of experience in business operations, customer success, revenue operations, or a related operational function.
- Bring hands-on experience with Stripe, Zendesk, Jira, and Monday.com, or comparable platforms.
- Manage a high volume of concurrent requests with accuracy, organization, follow-through, and attention to detail.
- Demonstrate strong written communication skills and confidence communicating with external customers and internal stakeholders.
- Work autonomously, exercise independent judgment, and coordinate across functions with minimal supervision.
- Be familiar with SaaS subscription models, billing processes, customer account administration, and purchase-order-based procurement.
- Identify operational issues, communicate blockers clearly, and contribute to process improvements and documentation.
- Be eligible to obtain and maintain a U.S. government security clearance if required.
Responsibilities
- Manage inbound purchase orders and task orders, including routing, approvals, and delivery readiness.
- Track customer engagements from purchase request through delivery using Jira and Monday.com.
- Coordinate token-based deliveries, including provisioning, fulfillment, and customer confirmation.
- Triage and resolve customer requests through Zendesk while maintaining timely customer communication.
- Process eligible subscription upgrades, cancellations, and renewals through Stripe, and generate internal quotes for token purchases.
- Administer customer accounts in the Enterprise Management Portal, including purchase orders, token allocations, and account updates.
- Reconcile customer account information across the Enterprise Management Portal, Stripe, and Monday.com.
- Coordinate status updates, blockers, and exceptions across sales, support, finance, contracts, and delivery teams.
- Identify recurring customer issues and contribute to process improvements, documentation, playbooks, and operational workflows.
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