French-Speaking Customer Expert
S
SquareTradeInsurance
Workable workplace: remote; Workable locations: Athens, Attica, Greece. France. Malta. Belgium. Germany. United KingdomFull-Time
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent French (spoken and written). Professional proficiency in English for training and internal communication.
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Be a native or fluent French speaker, both spoken and written.
- Have professional proficiency in English for training and internal communication.
- Previous experience in insurance or customer service is considered a significant asset.
- Bring excellent communication skills and a passion for problem-solving.
Responsibilities
- Provide SquareTrade clients with support on insurance policy coverage and protection plans.
- Manage high-volume inquiries by phone, email, and chat.
- Assist policyholders with claim initiation, status updates, and documentation requirements.
- Resolve insurance-related concerns with empathy, technical accuracy, and professional efficiency.
- Explain the benefits of insurance coverage to customers.
- Maintain detailed interaction records in the CRM system and follow data privacy and insurance compliance standards.
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