French-Speaking Technical Support Customer Expert

Workable workplace: remote; Workable locations: Athens, Attica, Greece. Greece. France. Romania. Belgium. SpainFull-Time

SalaryCompetitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus linked to service quality.

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Job Details

Languages: Native or fluent French (spoken and written) is mandatory for this role.
Required Skills: Customer serviceTechnical supportCRM

Be native or fluent in French, spoken and written.
Have a passion for technology and consumer electronics.
Be able to explain technical concepts.
Be available to work a rotating shift pattern.
Previous technical support or customer service experience is a strong advantage.
Hold a valid EU passport (mandatory) to facilitate relocation to Greece.

Provide technical assistance to customers using consumer electronics devices.
Troubleshoot software and hardware issues by phone, email, and live chat in French.
Deliver clear technical guidance to support customer satisfaction.
Document customer interactions in the CRM system.
Maintain product knowledge of the consumer electronics portfolio.
Participate in team briefings about support goals and technical updates.
Escalate complex technical cases to engineering departments.

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