Support Associate
New
S
ShockbyteGame server hosting
South Africa. Romania. Japan. Philippines. Colombia. ArgentinaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written communication skills in English
- Experience
- 1–2 years of experience in customer-facing technical support.
- Required Skills
- ZendeskCustomer support
Requirements
- Have 1–2 years of experience in customer-facing technical support, or equivalent hands-on experience.
- Demonstrate excellent written communication skills in English with a clear, friendly, and professional tone.
- Bring strong problem-solving and technical reasoning skills.
- Be able to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
- Have a solid understanding of game server environments and hosting fundamentals.
- Experience with WHMCS, Zendesk, or similar ticketing and billing platforms is a bonus.
- Experience in game server hosting, customer support, or the broader gaming industry is a bonus.
- Familiarity with FTP, server configuration, or mod/plugin installation is a bonus.
Responsibilities
- Handle customer tickets about technical troubleshooting, billing, cancellations, and general enquiries.
- Help players and server owners resolve issues so they can get back in the game.
- Manage multiple support tickets efficiently across billing, cancellations, and technical requests.
- Handle each issue with care and precision.
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