Area Manager
New
U
USPackTransportation logistics
Nashville, TN (Remote) / Dallas, TX (Remote) / Denver, CO (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years of experience in transportation.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Have a high school diploma or equivalent.
- Have 7+ years of experience in transportation.
- Demonstrate quantitative and analytical skills.
- Be proficient with MS Word, Excel, Outlook, and database software.
- Understand the independent contractor relationship.
- Maintain a valid driver’s license and clean, functional vehicle.
- Work from home and travel throughout the assigned area as required.
- Work additional hours to address operational issues when necessary.
- Be able to lift up to 50 pounds on occasion.
- An associate or bachelor’s degree is preferred.
- Six Sigma Green Belt Certification is preferred.
Responsibilities
- Manage $10M to $15M of revenue across an assigned geography.
- Lead Operations Managers and On-Site Coordinators to meet customer expectations and budgeted financial goals.
- Ensure Operations Managers meet with clients regularly and visit all customers quarterly to assess service.
- Monitor customer KPIs and service issues, responding promptly with resolutions and action plans.
- Lead implementation of new business as needed.
- Monitor recruiting and courier job acceptance to ensure enough independent contractors are available to provide services.
- Monitor independent contractor compliance with contractual requirements, including apparel, scanning, and service metrics.
- Ensure area gross margin exceeds budgeted targets and review and approve driver pay activities.
- Identify margin improvement opportunities and work with Operations team members to implement them.
- Develop and coach direct reports and monitor their activities.
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