Senior Solutions Engineer
New
C
ChromaticDeveloper tools
Remote | North America or Europe, Eastern Time ZoneFull-TimeSenior
SalaryUS $120,000 - $175,000 OTE + equity.
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Job Details
- Experience
- 4+ years in a customer-facing technical role
- Required Skills
- Frontend DevelopmentJavascriptReact
Requirements
- Have 4+ years of experience in a customer-facing technical role, such as Solutions Engineer or Professional Services Engineer.
- Bring a strong background in frontend development.
- Be familiar with modern JavaScript tools and frameworks, such as Webpack and React.
- Be able to troubleshoot problems and explain complex technical concepts clearly.
- Build relationships with technical and non-technical stakeholders.
- Be organized and dependable, with the ability to prioritize and manage projects across multiple accounts.
- Be self-motivated and demonstrate strong time-management skills.
- Be comfortable working in a fast-paced environment where priorities may shift quickly.
Responsibilities
- Advise Enterprise customers on Chromatic’s core features and integrations with their existing workflows.
- Build and maintain strong customer relationships as a trusted technical advisor.
- Troubleshoot technical issues and design solutions tailored to customer needs.
- Implement and maintain Enterprise technical integrations, including SSO setups.
- Support customer onboarding and account management with technical updates.
- Help customers adopt and scale Storybook across large organizations, partnering with Developer Experience to build supporting resources.
- Partner with Customer Success Managers on implementation, quarterly business reviews, and key account calls.
- Work with Sales and Customer Success to identify expansion opportunities within existing accounts.
- Improve internal workflows and share customer feedback with product and engineering teams.
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