Bilingual Customer Service and Sales Specialist

NTT DATAFinancial services

Remote. Open to applicants located in Alberta, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, and Nova Scotia.Full-TimeJunior

Salary21 CAD per hour

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Job Details

Languages: Perfect fluency in both official languages, English and French is required.
Experience: 2 years of previous customer experience required.
Required Skills: Analytical SkillsProblem SolvingCustomer serviceActive listening

Be fluent in both English and French.
Have a high school diploma.
Have 2 years of previous customer experience.
Have superb verbal communication skills and strong active-listening skills.
Demonstrate analytical and problem-solving skills.
Be proficient in Microsoft Suite applications and have strong keyboarding skills.
Be able to work within time constraints, multitask, and handle multiple assignments during a shift.
Be flexible and willing to move between rotational shifts.
Have high-speed internet with at least 30 Mbps download and 10 Mbps upload; satellite internet is not accepted.
Have a private, distraction-free workspace near a router or modem and connect by Ethernet rather than Wi-Fi.
Be able to download and use Google Authenticator and have iOS 11 or Android version 10 or newer.

Handle inbound calls about application processing, card activation, account updates and inquiries, product information, and website support.
Provide customer service through inbound, outbound, and offline servicing channels.
Make outbound calls regarding general service inquiries.
Stay current on product and program information and business initiatives to advise customers.
Present recommended product offers and assess cardholder interest and eligibility.
Read and update customer information while identifying cardholder needs.
Analyze information from cardholders and process next steps according to policies and procedures.
Resolve inquiries and complaints, following escalation procedures when necessary.
Follow quality guidelines, PCI compliance requirements, the Code of Conduct, and Sensitive Consumer Information Standard.

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