Part-Time Payment Specialist, Backup Care
New
W
WellthyBackup care
This is a remote and US states based opportunity. We are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.Part-Time
Salary17 - 22 USD per hour
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Job Details
- Required Skills
- BookkeepingSlack
Requirements
- No degree is required.
- Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role involving regular money handling or numeric accuracy is preferred.
- Ability to learn and correctly apply multiple client-specific contract terms and payment policies across reimbursement and direct-pay workflows.
- Comfort working with numbers and basic arithmetic.
- Strong organizational skills and attention to detail for payment accuracy.
- Time management skills to handle a consistent volume of requests within SLA.
- Written and verbal communication skills for member- and provider-facing payment conversations.
- Comfort learning and using an online payments platform.
- Comfort communicating with teammates and managers primarily through Slack.
- To work remotely, must have a strong internet connection and a quiet, professional, distraction-free workspace.
- Must work from a private space with secure, non-public internet and phone access suitable for handling sensitive information.
Responsibilities
- Review and process member reimbursement claims and direct payments to vendors and care providers under client contract terms and payment policies.
- Verify receipts, invoices, and supporting documentation, including W-9 and banking details for direct-pay vendors.
- Calculate reimbursement and direct-pay amounts using applicable rates, caps, and policy rules.
- Communicate with members and providers about payment status, approvals, denials, and requests for additional documentation.
- Maintain accurate, organized records of reimbursement and direct-pay transactions.
- Identify discrepancies or unusual requests and escalate them to the Payments Manager.
- Meet SLA turnaround times for review and processing.
- Partner with Finance/Accounting on accounts payable processes for reimbursements and vendor/provider payments.
- Stay current on client-specific contract terms and payment policy updates affecting eligibility.
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