Risk Operations Transformation Lead
New
T
TiltFintech credit
Remote - USFull-TimeLead
Salary$100K - $115K; $100K – $115K • Offers Equity
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Job Details
- Experience
- 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field
- Required Skills
- SQLLooker
Requirements
- Have 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field.
- Demonstrate a track record leading operational improvement or transformation programs, from problem definition through measurement.
- Understand how operational queues, investigations, reviews and escalations work in practice.
- Use operational data to identify trends, diagnose root causes and make recommendations.
- Turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives.
- Influence stakeholders and drive decisions without direct authority.
- Apply sound judgment to operational risk, controls, prioritization and escalation.
- Have experience in fintech, payments, banking or another highly regulated environment.
- Travel for company offsites at least twice per year.
- Preferred: experience with BPO or distributed-team transitions, change management, or writing product or business requirements.
- Preferred: SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP.
Responsibilities
- Prioritize Risk Operations automation opportunities based on volume, complexity, customer impact and operational risk.
- Define requirements, decision logic, controls and success measures for Risk automation, partnering with Product and Engineering through design, testing and launch.
- Monitor automation adoption, accuracy, quality, risk outcomes and savings after launch, and lead improvements when results fall short.
- Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs from problem definition through adoption and measurement.
- Identify work for improved tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering.
- Coordinate operational readiness with Shared Services and Vendor Management, including documentation, training, quality controls, escalation paths and post-launch monitoring.
- Define performance, capacity, quality and risk metrics; use them to identify root causes and prioritize improvements.
- Keep new processes, tools and automation aligned with requirements from Compliance, Fraud Strategy and other policy owners.
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