Senior eDiscovery Application Support Engineer

New

GeorgeJonEDiscovery technology

We are currently only hiring in the USA, Poland, and India for this opportunity.Full-TimeSenior

Salary not disclosed

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Job Details

Understand the EDRM Framework.
Have intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms.
Have experience with ticket management, issue tracking, and change log management.
Be able to work in a team and communicate effectively, while also working independently.
Demonstrate business awareness, including knowledge of customers and how IT relates to their business strategy and goals.
Be able to handle multiple projects and issues in a fast-paced environment, including occasionally high-pressure situations.
Be able to travel for client engagements up to 10%.
Relativity Infrastructure Specialist and/or Relativity Certified Administrator certification is a plus.
Additional Relativity, LAW, Brainspace, and NUIX training or certifications are a plus.
Windows Server Administration, scripting and automation, Microsoft SQL Server, Microsoft IIS, Microsoft Clustering, and server, storage, and networking hardware knowledge are nice-to-haves.

Support eDiscovery applications on the frontend and backend.
Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, triaging and routing calls to appropriate technicians as required.
Assist in maintaining and monitoring client environments.
Develop in-depth knowledge of the software application catalog and how it relates to customer needs.
Create and edit documentation of internal processes and procedures.
Keep customers informed of incident progress and notify them of impending changes or agreed outages.
Enter all work as service tickets into ConnectWise.
Work through a daily schedule in ConnectWise, entering time and expenses.

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