Social Media Client Success Manager
New
I
ICUCSocial media
Canada – RemoteFull-TimeManager
Salary70,000 - 80,000 CAD per year
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Job Details
- Languages
- Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset.
- Experience
- At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients
- Required Skills
- Project ManagementSalesforcePowerPointReportingBudgeting
Requirements
- Have at least 3 years of social media management experience, ideally in an agency setting with enterprise clients.
- Bring hands-on experience managing organic social media; paid social media expertise is an asset.
- Be familiar with community management, strategic planning, and reporting.
- Have experience with Sprinklr, Khoros, or Sprout; these platforms are preferred.
- Demonstrate strong project management and budgeting skills.
- Have strong written and verbal communication and presentation abilities.
- Bring organizational, time-management, collaboration, and problem-solving skills, and adapt to a fast-paced environment.
- Stay current with social media trends and industry dynamics.
- Be proficient in Microsoft PowerPoint and Microsoft Teams.
- Have a background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field, or equivalent experience.
- Be willing and able to travel for onsite client visits as required and have valid travel documents.
- Be willing to undergo a Criminal Record Check.
- Have a desktop computer or laptop meeting minimum system requirements, high-speed internet of at least 30 mb/s, and a headset/mic and webcam.
- Be fluent in English, with clear and persuasive speaking and writing; additional languages are an asset.
Responsibilities
- Manage major-brand and Fortune 1000 accounts as a primary client contact, working with senior client stakeholders.
- Grow the value and long-term value of assigned accounts.
- Deliver client reviews, status meetings, and presentations, and keep clients informed about ICUC products and services.
- Advise clients on social media strategy in partnership with ICUC’s Strategy and Insights teams.
- Support the setup and implementation of social media projects.
- Keep Salesforce opportunities and projects up to date, and work on proposals and statements of work.
- Work with client agencies, including media, creative, and public relations partners.
- Contribute to new business pitches and work with senior management to shape ICUC’s strategic offering.
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