Senior Business Analyst
New
J
JobgetherIT service management
Based in Brazil; Fully remote work model in Brazil.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Business AnalysisStakeholder managementServiceNow
Requirements
- Have experience as a Business Analyst in large-scale transformation programs and multinational organizations, or in application development/SDLC combined with knowledge of PMO methodologies and project management.
- Demonstrate strong analytical capabilities.
- Have experience facilitating workshops and conducting structured requirements-gathering activities.
- Be able to translate business needs into well-defined requirements, functional documentation, and process designs.
- Have experience working in complex environments with multiple stakeholders and competing priorities.
- Be comfortable working with evolving, ambiguous, or not fully defined requirements.
- Demonstrate strong communication and stakeholder-management skills, including facilitating alignment across regions and organizational functions.
- Practical knowledge of ServiceNow (SNOW) is a plus.
- Previous experience as a Service Designer is a plus.
- Experience with global operating-model transformations, Shared Services environments, or IT outsourcing projects is desirable.
Responsibilities
- Analyze and document current-state IT Service Management processes, including Incident, Request, Problem, Change, and Knowledge Management.
- Conduct interviews, meetings, and workshops to gather business requirements and identify improvement opportunities, process gaps, and regional particularities.
- Translate business needs into structured requirements, functional documentation, and process designs, including L2 and L3 process maps.
- Work with subject matter experts, workstream leaders, and program leadership to turn business needs into actionable requirements.
- Promote process standardization and harmonization across regions while accounting for local requirements and constraints.
- Facilitate stakeholder alignment across a global, matrixed environment.
- Coordinate with IT areas including Service Desk, Hosting, Tech4Tech, and Digital Workplace.
- Support the Workstream Lead and Project Manager with presentations, project documentation, and program deliverables.
- Support adoption of new processes, practices, and ways of working.
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