Apprentice Business Analyst
New
G
GratiaBusiness operations
Location: Global; Secondary Locations: Brazil, Remote, Chile, Philippines, Colombia, Mexico, Portugal, Morocco, Argentina, Spain, A flexible schedule that allows for a consistent daily overlap with US business hours.ContractEntry
Salary8 - 10 USD per hour
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Job Details
- Languages
- Excellent written and spoken English skills; fluency in Spanish is ideal.
- Experience
- Up to 2 years of experience in an operations, administration, data entry, or call center.
- Required Skills
- Business AnalysisData entry
Requirements
- Have a BS degree or equivalent practical experience.
- Have up to 2 years of experience in operations, administration, data entry, or a call center.
- Demonstrate strong attention to detail and follow multi-step processes accurately.
- Use sound problem-solving judgment to determine when to investigate an issue and when to escalate it.
- Have excellent written and spoken English skills and communicate empathetically during customer or stakeholder escalations.
- Maintain a flexible schedule with consistent daily overlap with US business hours.
- Fluency in Spanish is ideal.
Responsibilities
- Process documentation, claims, and data reports according to standard operating procedures.
- Identify and flag anomalies, missing information, and process breaks to senior team members.
- Communicate with customers and internal stakeholders to resolve escalations and answer questions.
- Maintain and update tracking spreadsheets or internal systems for accurate daily reporting.
- Manage conflicting priorities and deadlines, and communicate trade-offs to the team when urgent requests arrive.
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