System Implementations Manager
New
J
JobgetherHealthcare technology
Based in IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of experience working in DDA/IDD organizations
- Required Skills
- Project ManagementJiraAsanaTroubleshootingTechnical support
Requirements
- Have a minimum of 2 years of experience working in DDA/IDD organizations, preferably in an administrative, implementation, or project management capacity.
- Bring strong analytical, troubleshooting, and problem-solving skills and the ability to manage implementation challenges independently.
- Have strong project management skills, including planning, coordinating, and managing multiple implementation activities simultaneously.
- Communicate effectively with customers and internal stakeholders, verbally and in writing.
- Be able to work independently and stay organized in a fully remote environment.
- Bring customer-focused relationship-building and service skills.
- Have experience supporting a software product or providing technical support; this is preferred.
- Be familiar with JIRA and Asana; this is preferred.
- Have experience in Assisted Living or Adult Day programs; this is a plus.
- Have a project management certification or equivalent hands-on experience; this is beneficial.
- Be organized, detail-oriented, collaborative, proactive, and committed to continuous process improvement.
Responsibilities
- Prepare for and lead customer kickoff meetings, managing implementation projects from initiation through go-live.
- Manage onboarding timelines, tasks, and weekly status updates using Asana.
- Deliver virtual training sessions, product walkthroughs, webinars, and educational sessions.
- Create and manage JIRA tickets for data imports, customer requests, configurations, and implementation issues.
- Coordinate with Product Owners on feature requests, enhancements, and customer-specific configurations.
- Serve as the primary customer contact, providing timely communication and troubleshooting issues by email and phone.
- Collaborate with Customer Success, Sales, Product, and System Implementation teams to support customer outcomes.
- Develop onboarding resources, guides, videos, demos, and presentations, and identify process improvements.
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