Manager, ServiceNow Platform
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JobgetherEnterprise ServiceNow platform
Remote work within eligible U.S. statesFull-TimeManager
SalaryEstimated annual base salary of $132,000–$145,000, depending on experience, location, and qualifications. Discretionary annual bonus based on individual and company performance.
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Job Details
- Experience
- 6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination. Ideally, 5 years of experience as a ServiceNow Senior Developer or Architect.
- Required Skills
- Release ManagementServiceNowReporting
Requirements
- Have 6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination.
- Bring experience leading technical and product-oriented teams, coaching employees, managing performance, and establishing clear ownership in a matrixed organization.
- Collaborate with platform owners, architecture, development, security, operations, finance, procurement, PMO, business stakeholders, and external vendors.
- Ideally, have 5 years of experience as a ServiceNow Senior Developer or Architect.
- Hands-on leadership experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management is preferred.
- Bring strong practical judgment and an enterprise mindset, communicating tradeoffs clearly and avoiding unnecessary process complexity.
- Be able to coach accountability, follow through on commitments, manage competing priorities, and promote continuous improvement.
- Be willing to travel approximately 20%, with travel potentially increasing according to business needs.
Responsibilities
- Define standards for ServiceNow intake, prioritization, roadmap management, architecture reviews, release readiness, documentation, supportability, and value tracking.
- Lead governance routines and maintain visibility into decisions, risks, dependencies, escalations, and platform commitments.
- Own the ServiceNow roadmap and sequence priorities based on business needs, technical considerations, dependencies, risks, releases, and strategic decisions.
- Manage platform communications, including the SharePoint site or web page, release notes, and weekly updates.
- Lead, coach, and develop a team of 4–6 ServiceNow Developers and Administrators.
- Coordinate with development teams to align commitments with approved decisions, capacity, architecture readiness, release timing, and support requirements.
- Set minimum readiness expectations for testing, documentation, support handoffs, rollback planning, and post-release ownership.
- Manage major vendor statements of work and align scope, deliverables, dependencies, handoffs, and acceptance criteria with platform priorities.
- Use platform metrics, usage insights, incident trends, backlog health, vendor performance, and stakeholder feedback to inform prioritization and resourcing.
- Identify and escalate risks related to platform health, staffing, budgets, compliance, stakeholder commitments, and enterprise outcomes.
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