Senior ServiceNow Business Analyst
New
L
LightFeatherFederal IT
Location: United States; Fully Remote, EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- JiraServiceNowAzure DevOps
Requirements
- Hold a bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- Have 5+ years of experience as a Business Analyst, including at least 3 years dedicated to the ServiceNow platform.
- Have experience in federal contracting, such as DoD, DHS, or civilian agencies.
- Have experience working in an Agile/Scrum environment.
- Have deep knowledge of ServiceNow ITSM and at least one other major workflow, such as ITOM, HRSD, SPM, ITAM, or custom applications.
- Have strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Be proficient with Visio, LucidChart, or similar process-mapping tools.
- Hold the ServiceNow Certified System Administrator (CSA) certification; required.
- Preferred: ITIL v4 Foundation or higher.
- Preferred: PMP or Agile certification such as CSM or SAFe PO/PM.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements.
- Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
- Collaborate with the Agile Coach to design and distribute Agile processes and standard operating procedures.
- Review user stories and requirements for accuracy, completeness, and readiness for sprint planning.
- Mentor junior developers and analysts on business context, federal constraints, and ServiceNow practices.
- Conduct peer reviews of functional designs and test scripts.
- Develop process maps, workflows, and data models.
- Develop and execute UAT plans, create test scripts, and coordinate testing with government personnel.
- Create standard operating procedures, user guides, and training decks.
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