- Architect, deploy, and maintain end-to-end integration workflows connecting RingCentral cloud communications with enterprise conversational AI platforms.
- Connect AI voice interactions directly to Epic using FHIR APIs, SMART on FHIR, and HL7 messaging.
- Optimize SIP, WebSockets, WebRTC, and media streaming protocols for low-latency voice interactions.
- Partner with AI engineers to tune NLU, speech-to-text, and text-to-speech models for healthcare-specific terminology.
- Ensure all voice streams and API exchanges adhere to HIPAA, HITRUST, and NIST security standards.
- Troubleshoot integration points and monitor system performance with US-based engineering and clinical teams.
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