Analista de Registro (Certificado Digital)
New
J
JobgetherDigital certificates
Based in BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer service
Requirements
- Have previous experience in customer service or a public-facing role.
- Have basic knowledge of digital certificates and ICP-Brasil standards.
- Have experience checking and organizing documents, with attention to detail.
- Have intermediate knowledge of Microsoft Office, particularly Excel, including filters and basic formulas.
- Have a basic understanding of internal processes, operational workflows, and task follow-up.
- Be basically familiar with technology platforms, business systems, and digital certificates.
- Have basic knowledge of monitoring operational indicators such as service volume and average handling time.
- Be able to organize multiple pending items and maintain accurate records.
- Be currently pursuing a degree in Accounting, Business Administration, or a related field.
Responsibilities
- Contact customers about digital certificate renewals and first-time purchases.
- Monitor active accounts for certificates approaching expiration, pending issuance, or requiring regularization.
- Follow up with customers and provide guidance to keep certificate issuance and renewals on schedule.
- Monitor regularization of powers of attorney required for certificate-related processes.
- Keep records, follow-ups, and process statuses accurately updated.
- Help reduce interruptions to accounting deliveries caused by missing, expired, or irregular certificates and powers of attorney.
- Communicate with customers to resolve pending issues and maintain process continuity.
- Support basic compliance with applicable ICP-Brasil requirements.
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