Healthcare Integration Analyst
New
V
VetsEZHealthcare IT
The candidate must reside within the continental US.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years of related experience
- Required Skills
- RESTful APIsTechnical support
Requirements
- Hold a bachelor’s degree.
- Have 7+ years of related experience in technical support, systems integration, healthcare IT, or a related field.
- Have experience troubleshooting healthcare interoperability services, including EHR integrations, HIE connections, FHIR services, APIs, or interfaces.
- Be able to diagnose connectivity, configuration, and data-exchange issues and identify root causes.
- Have experience documenting and tracking technical issues, defects, resolutions, and support procedures.
- Communicate technical issues and solutions to users, vendors, and technical teams.
- Be able to work independently, coordinate across teams, and guide others through complex support issues.
- Experience supporting facility or vendor onboarding for healthcare data-exchange services is an additional qualification.
- Experience using remote support software, IT help desk systems, and knowledge-base tools is an additional qualification.
- Experience supporting Department of Veterans Affairs healthcare systems or other federal Health IT programs is an additional qualification.
Responsibilities
- Provide centralized technical assistance to healthcare facilities, vendors, developers, and integration partners using deployed interoperability services.
- Troubleshoot EHR, HIE, FHIR, API, interface, connectivity, configuration, onboarding, and data-exchange issues.
- Work with users and technical stakeholders to define issues, identify root causes, and coordinate solutions across engineering, onboarding, testing, and platform teams.
- Maintain knowledge-base articles, troubleshooting procedures, known-issue records, and resolution guidance.
- Document defects, fixes, configuration changes, and recurring issues.
- Provide technical guidance and onboarding support.
- Perform validation testing to confirm issue resolution and system readiness.
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