Healthcare Integration Support Engineer
New
V
VetsEZHealthcare technology
The candidate must reside within the continental US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 7+ years of related professional experience.
- Required Skills
- RESTful APIsEHR
Requirements
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field.
- 7+ years of related professional experience.
- Extensive experience providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments.
- Experience troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services.
- Experience with root cause analysis, connectivity troubleshooting, configuration support, and defect resolution.
- Experience with validation testing.
- Strong problem-solving and analytical skills, including researching technical issues and communicating resolution steps.
- Ability to support technical and non-technical stakeholders, vendors, and partner organizations.
- Experience with healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies is an additional qualification.
- Experience with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes is an additional qualification.
- Experience supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance is an additional qualification.
- Experience supporting federal healthcare programs or government healthcare organizations is preferred.
Responsibilities
- Provide centralized technical assistance to healthcare facilities, vendors, developers, and integration partners using interoperability and integration services.
- Troubleshoot integration, connectivity, configuration, onboarding, and data-exchange issues.
- Coordinate issue resolution with engineering, onboarding, testing, and platform teams.
- Communicate with users, technical stakeholders, vendors, and partner organizations to define issues and isolate root causes.
- Support EHR, HIE, FHIR, API, interface, and related healthcare integration services.
- Validate and test fixes to confirm issue resolution and system readiness.
- Maintain the technical knowledge base, troubleshooting procedures, support documentation, and known-issue records.
- Document defects, fixes, configuration changes, and recurring support issues.
- Support training and user adoption activities.
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