Operations and Client Success Manager
New
H
HuzzleShort-term rentals, hospitality
Canada. United States. United Kingdom. Germany. Spain. Italy, PST 9:00 AM – 5:00 PM scheduleFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native-level fluency in English
- Experience
- Senior-level experience in Real Estate or Hospitality.
- Required Skills
- NegotiationGoogle WorkspaceSlack
Requirements
- Have senior-level experience in real estate or hospitality.
- Have previous experience in the short-term rental or vacation rental industry.
- Demonstrate mastery of objection handling and high-level negotiation.
- Have experience with cold calling, cold emailing, and conducting discovery calls.
- Be proficient in Google Workspace.
- Be proficient in Slack and Monday.com.
- Have native-level fluency in English with exceptional written and verbal communication skills.
- Be available to work a strict PST 9:00 AM–5:00 PM schedule.
Responsibilities
- Oversee guest communications while meeting the ten-minute response-time requirement.
- Manage cleaning reports and review property photos against SOP standards.
- Refine workflows and create SOPs to improve operational efficiency and scalability.
- Communicate with property owners, provide updates, and maintain professional relationships.
- Spend approximately one hour daily on supplemental sales activities.
- Execute “Think Like An Owner” projects to improve the business’s bottom line and guest satisfaction.
- Monitor and report team performance against base KPIs and the “Focus of the Month.”
View Full Description & ApplyYou'll be redirected to the employer's site
