Technical and Customer Experience Advisor

New

TranscomTelecommunications

Must live and work in one of the following provinces: Manitoba, New Brunswick, or OntarioFull-Time

Salary$19.50 CAD Starting Pay; Plus performance-based incentives each month, earning potential

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Job Details

Languages: Excellent English written and verbal communication skills
Required Skills: Customer serviceMultitaskingComputer skillsEmpathyTroubleshootingActive listeningTechnical support

Be at least 18 years old.
Have a high school diploma or equivalent.
Type at least 30 words per minute and have strong computer knowledge.
Have excellent English written and verbal communication skills.
Be able to work a full-time work week of 35–44 hours, with overtime opportunities as needed.
Maintain strict adherence to the assigned schedule and reliable attendance.
Be available for shifts that may include evenings, weekends, and holidays.
Be able to work in a fast-paced environment handling back-to-back calls and multitasking across applications.
Be able to sit, reach, communicate, type, read, multitask, and concentrate for prolonged periods.
Pass a criminal background check.
Live and work in Manitoba, New Brunswick, or Ontario.
Have a private, quiet, distraction-free home office with a door and no conflicting responsibilities during scheduled shifts.
Have hardwired DSL, fiber, or cable internet via Ethernet, with at least 20 Mbps download, 3 Mbps upload, and ping below 100 ms.
Have a desktop or laptop computer with a hardwired Ethernet connection for the application assessments.
Experience reviewing financial transactions and assisting with service enrollment, cancellation, or charge disputes is preferred.
Technical support or troubleshooting experience, and previous call center or work-from-home experience, are preferred.

Listen to customers and identify and isolate technical issues.
Research solutions by navigating multiple applications.
Provide accurate, timely, step-by-step troubleshooting instructions.
Answer questions about telecommunications products and services for smartphones, tablets, and computers.
Assist customers with account services, including enrolling in or canceling services and disputing charges.
Resolve conflicts and support frustrated customers with patience and empathy.
Handle high-volume inbound calls while multitasking across systems.

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