Client Success Lead
W
WisdomDental Revenue Cycle Management
Remote, United States, Availability for a full 8 hour day, Monday through Friday, standard business hoursFull-TimeSenior
SalaryFull time, fixed salary position with performance bonus opportunity.
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Job Details
- Experience
- 5+ years of dental RCM experience
Requirements
- At least 5 years of dental revenue cycle management experience.
- Deep knowledge of dental insurance plans, CDT coding, and payer behaviors.
- Proven track record of remote work without daily oversight.
- Proficiency in at least 2 dental practice management platforms (e.g., Dentrix, Eaglesoft, Open Dental, Denticon, Curve).
- Availability for a full 8-hour day, Monday through Friday, during standard business hours.
- Professional, private workspace with reliable internet for confidential calls.
- Strong communication skills and ability to interact directly with dental practice owners.
- Autonomous problem-solving skills with a focus on metrics and accountability.
Responsibilities
- Prepare and submit dental claims accurately and daily with necessary attachments and documentation.
- Post insurance payments, reconcile ERAs and EOBs, and resolve discrepancies.
- Manage insurance aging and denials, including root-cause analysis and appeal strategy.
- Serve as the primary point of contact for clients, conducting weekly huddles to review performance.
- Partner with the product and technology team to help build and improve RCM tools.
- Monitor and report on key performance metrics to identify trends and ensure client success.
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