Customer Growth Manager
New
J
JobgetherB2B SaaS
BrazilContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- FigmaSalesforceCustomer SuccessHubSpotCanvaAccount ManagementCRM
Requirements
- Hands-on professional experience with modern creative or design tools such as Adobe Creative Cloud, Figma, Canva, or comparable platforms.
- Practical understanding of creative, design, advertising, or marketing production workflows.
- Experience in a customer-facing B2B SaaS environment, such as Customer Success, Account Management, Solutions Consulting, or Sales.
- Ability to quickly learn sophisticated software and confidently demonstrate products to prospects and customers.
- Excellent communication skills and the ability to build rapport with designers, marketers, creative teams, agencies, and business stakeholders.
- Comfortable making outbound calls and proactively reengaging prospects or customers who have become inactive.
- Experience managing customer accounts, pipeline, opportunities, and follow-up activities through CRM platforms such as HubSpot or Salesforce.
- Experience driving upsell, cross-sell, expansion, renewal, or other customer growth initiatives.
- Comfortable working in a remote environment and communicating in English with international customers and stakeholders.
Responsibilities
- Own prospect and customer relationships from immediately after product demos through activation, conversion, retention, expansion, renewals, and referrals.
- Become highly proficient in the platform and its key customer workflows, helping users complete real projects and achieve meaningful outcomes.
- Guide prospects through trials, pilots, creative workflows, and relevant use cases, translating product capabilities into practical business value.
- Understand customers’ existing creative processes and demonstrate how the platform can complement or improve workflows involving Adobe, Figma, Canva, and similar tools.
- Proactively reengage dormant prospects by creating relevant reasons to reconnect based on customer needs, projects, workflows, and product developments.
- Identify buying signals and convert demo and trial engagement into qualified commercial opportunities.
- Maintain accurate CRM records covering customer activity, opportunities, pipeline, expansion, and referrals.
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