Training Coordinator
New
J
JobgetherHuman Resources
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Portuguese
- Experience
- 2–4 years
- Required Skills
- SalesforceMicrosoft ExcelCRM
Requirements
- 2–4 years of experience in training coordination, program administration, event coordination, customer service, or a similar role.
- Previous experience coordinating both virtual and in-person training programs or events.
- Experience working with a Learning Management System (LMS), such as Docebo or a comparable platform.
- Experience using CRM systems such as Salesforce.
- Strong organizational and time-management skills, with excellent attention to detail.
- Excellent written and verbal communication skills, combined with a strong customer-service mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
- Proficiency with virtual collaboration platforms such as Microsoft Teams.
- Bachelor’s degree in Education, Business Administration, Human Resources, Project/Event Management, or a related field.
- Fluency in both English and Portuguese, written and spoken, is required.
- Spanish proficiency is an advantage.
Responsibilities
- Coordinate the scheduling and delivery of virtual, public, and in-house training programs across Brazil and LATAM.
- Manage training logistics, including venues, catering, room setup, technology, learning materials, and instructor requirements.
- Maintain accurate course, learner, and instructor information within the Learning Management System (LMS).
- Collaborate with instructors, Sales, clients, and internal stakeholders to ensure training sessions are fully prepared and successfully delivered.
- Support learners and instructors with questions related to course access, certificates, payments, scheduling, and logistics.
- Monitor enrollments, cancellations, rescheduling, attendance, and course capacity, ensuring information remains accurate and up to date.
- Provide basic technical support during virtual sessions and escalate more complex issues when necessary.
- Maintain training records and contribute to reporting on training activity, learner feedback, and performance.
- Support administrative and financial processes, including purchase orders, invoices, vendor coordination, and internal tracking.
- Identify opportunities to improve training processes, systems, operational efficiency, and the overall customer experience.
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