Analista de Gestão de Mudanças
New
J
JobgetherInformation Technology
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Change ManagementServiceNowRisk Management
Requirements
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field.
- Professional experience with Change Management (GMUD) processes.
- Hands-on experience with ITSM tools and service management workflows.
- Knowledge of ITIL principles and IT service governance.
- Experience facilitating meetings, coordinating stakeholders, and aligning multidisciplinary technical teams.
- Knowledge of operational risk management and control processes.
- Strong organizational skills and attention to detail to manage multiple changes simultaneously.
- Analytical and critical-thinking skills for risk assessment and process recommendations.
- Clear, objective communication skills with negotiation and stakeholder-influence capabilities.
- Ability to prioritize effectively under pressure, particularly in critical operational scenarios.
- ITIL Foundation certification (plus).
- Experience with ServiceNow, GLPI, or Jira Service Management (advantageous).
Responsibilities
- Manage the end-to-end Change Management (GMUD) process, ensuring adherence to established policies, procedures, governance standards, and ITIL practices.
- Review the quality of change requests registered in ITSM tools and validate business and technical impact, risks, implementation plans, and rollback strategies.
- Classify changes by criticality and manage the corporate change calendar to identify scheduling conflicts and operational risks.
- Organize and facilitate Change Advisory Board (CAB) meetings and document all decisions, approvals, and conditions.
- Monitor approved changes through execution and ensure all records are updated and closed correctly.
- Coordinate emergency changes and support emergency CAB meetings when necessary.
- Track failed changes and production impacts, ensuring appropriate follow-up and resolution.
- Support Post Implementation Reviews (PIR) to identify lessons learned and process improvements.
- Produce management reports and performance indicators covering success rates, compliance, and process adherence.
- Act as a reference point for technical teams, providing guidance on Change Management requirements and controls.
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