Engagement Manager
New
J
JobgetherIT Professional Services
IndiaFull-TimeManager
Salary2,000,000 - 5,500,000 INR per year
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Job Details
- Experience
- 9+ years
- Required Skills
- Project ManagementArtificial IntelligenceCloud ComputingSalesforceDevOpsAccount Management
Requirements
- 9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field.
- Proven track record of driving account expansion, upselling, cross-selling, renewals, team extensions, and incremental revenue.
- Strong experience leading SOWs, RFP responses, commercial proposals, solution pitches, and contract discussions through to successful closure.
- Strong financial and commercial acumen, including practical understanding of margins, utilization, budgets, pricing, profitability, and commercial negotiations.
- Demonstrated experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders.
- Strong experience conducting MBRs, QBRs, governance forums, and executive-level client reviews.
- Proven ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, risk management, and project health tracking.
- Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and digital transformation solutions.
- Excellent negotiation, presentation, communication, influencing, and stakeholder-management skills.
- Strong people-management and mentoring capabilities.
- Ability to operate independently and manage multiple accounts, opportunities, and priorities simultaneously.
- Experience with Salesforce or similar CRM platforms is an advantage.
Responsibilities
- Own strategic client relationships and serve as the primary escalation point for senior client stakeholders.
- Develop and execute account-growth strategies focused on upselling, cross-selling, renewals, team extensions, incremental revenue, and account expansion.
- Lead SOW development, RFP responses, commercial proposals, solution pitches, pricing discussions, and contract negotiations.
- Manage contract renewals, MSA negotiations, pricing, margins, utilization, budgets, profitability, and overall commercial health.
- Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders.
- Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality standards, budgets, and delivery commitments remain on track.
- Establish and maintain strong delivery governance across RAID logs, RACI frameworks, change control, milestone tracking, risk management, and project health.
- Translate complex offerings across Cloud, DevOps, AI, custom software, and technology consulting into relevant business solutions.
- Mentor and develop Project Managers, Technical Leads, and engagement teams.
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