Engagement Manager
New
W
Weekday AIIT Professional Services
Remote (India)Full-TimeManager
Salary2,000,000 - 5,500,000 INR per year
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Job Details
- Experience
- 9+ years
- Required Skills
- Artificial IntelligenceCloud ComputingSalesforceDevOpsStakeholder managementAccount Management
Requirements
- 9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field.
- Proven track record of driving account expansion, upselling, cross-selling, renewals, and incremental revenue.
- Strong experience leading SOWs, RFP responses, commercial proposals, and client pitches through to successful closure.
- Strong financial acumen with practical understanding of margins, utilisation, budgets, profitability, pricing, and commercial negotiations.
- Proven experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders.
- Strong experience running MBRs, QBRs, governance forums, and executive-level client reviews.
- Demonstrated ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, and project health management.
- Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and technology consulting solutions.
- Strong people-management capabilities with experience mentoring Project Managers, Technical Leads, and client-facing teams.
- Experience with Salesforce or similar CRM platforms is an advantage.
Responsibilities
- Own strategic client relationships and act as the primary escalation point for senior stakeholders.
- Identify and convert upsell, cross-sell, team-extension, renewal, and account-expansion opportunities.
- Build account-growth strategies and proactively develop relationships across new client business units.
- Lead SOW development, RFP responses, commercial proposals, solution pitches, and contract discussions.
- Manage contract renewals, MSA negotiations, pricing discussions, margins, utilisation, and overall commercial health.
- Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders.
- Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality, budgets, and delivery commitments remain on track.
- Establish and enforce strong delivery governance across RAID logs, RACI, change control, milestone tracking, and risk management.
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