Pessoa Designer de Serviços Pleno
New
J
JobgetherDesign, R&D
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English: Intermediate level; Spanish: Intermediate level.
- Experience
- 4 years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Minimum of 4 years of experience as a Service Designer or in closely related roles.
- Training or specialization in systemic design approaches (e.g., Service Design, Design Thinking).
- Academic degree or postgraduate studies in a relevant field.
- Practical experience with systemic design tools and techniques.
- Knowledge of business modeling and project management.
- Demonstrated ability to conduct user research.
- Experience creating journey maps, Service Blueprints, and personas.
- Strong ability to interpret and analyze qualitative and quantitative data.
- Excellent writing, communication, negotiation, and stakeholder management skills.
- Knowledge of LGPD regulations.
- Intermediate English proficiency.
- Intermediate Spanish proficiency.
- Advanced proficiency in Microsoft PowerPoint, Excel, and Word.
Responsibilities
- Map and diagnose customer journeys using service design and user research methods.
- Plan and conduct qualitative research, including interviews, observations, and usability testing.
- Create journey maps, Service Blueprints, diagrams, personas, and other visual artifacts.
- Develop, prototype, test, and iterate service solutions aligned with business objectives.
- Contribute to service strategy definition by facilitating workshops with multidisciplinary teams.
- Analyze qualitative and quantitative service and product data.
- Lead meetings with stakeholders to present findings and recommendations.
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