Customer Care Specialist Overnight
New
A
AnserveCustomer Support
United States, 12:00 AM–8:00 AM ESTFull-TimeEntry
Salary$15.92 - $16.20 per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceActive listening
Requirements
- High School Diploma or GED.
- Own PC/Laptop (Windows 10 or 11) with at least 8GB RAM.
- Wired USB headset and webcam.
- High-speed internet access.
- Proven experience as an Appointment Setter, Call Center representative, or similar role.
- Excellent active listening and communication skills.
- Ability to work effectively and dependably in a remote environment.
- Must be available to work Saturday and Sunday (12:00 AM–8:00 AM EST).
- Proficiency with or ability to learn Amtelco/Pinnacle platforms.
- Ability to discern caller needs and provide service-oriented solutions.
Responsibilities
- Answer incoming calls and provide comprehensive support to callers.
- Utilize Pinnacle or Amtelco platforms to manage inquiries and appointments accurately.
- Schedule consultations between callers and clients based on specific account procedures.
- Address and direct caller questions and complaints to ensure resolution.
- Maintain high standards of professionalism and empathy during all interactions.
- Adhere to quality assurance policies and engage in continuous service improvement.
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