Customer Agreement Manager
New
N
NuCO2Foodservice and Hospitality
United StatesFull-TimeMiddle
Salary$19 plus commission
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceNegotiationPowerPoint
Requirements
- High School Diploma required; Associate or bachelor’s degree in business, Sales, or Marketing preferred.
- Previous sales experience required; inside sales, Customer Service, restaurant, or hospitality experience preferred.
- Proficient computer skills, specifically MS Office (Word, Excel, PowerPoint).
- Ability to read, analyze, and interpret business communications and regulatory codes.
- Strong negotiation skills to achieve positive outcomes for customers and the business.
- Excellent verbal and written communication skills.
- Impeccable follow-up and organizational skills with the ability to manage multiple initiatives.
- Strong customer service sense and a safety-first mindset.
- Experience using Formstack for document management is a plus.
Responsibilities
- Refresh or resign customer contract agreements.
- Renew existing customers nearing or in evergreen status and acquire customer agreements.
- Modify agreements based on usage changes and clean up customer data for fulfillment.
- Manage account linkage for new owners and chain store transfers.
- Resolve issues with disgruntled customers to retain business.
- Upsell and bundle additional equipment for customers.
- Process contract packages using Formstack according to company rules.
- Manage caseloads, maintain accurate notes, and provide regular reporting.
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