IS Service Desk Analyst I
M
Mutual of OmahaIT Support
Located in the United StatesFull-TimeEntry
Salary$22.75 - $25.00, plus annual bonus opportunity.
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Job Details
- Required Skills
- TroubleshootingTechnical support
Requirements
- Experience in Service Desk operations.
- Ability to troubleshoot computer systems, networks, and production management issues.
- Proficiency in ticketing system record-keeping.
- Strong communication and customer service skills.
- Located in the United States.
- Access to a high-speed internet connection.
- Knowledge of infrastructure components and business unit applications preferred.
- Understanding of business workflows and terminology preferred.
Responsibilities
- Handle a high volume of calls, emails, requests, and instant messages.
- Deliver troubleshooting support for computer systems, networks, and production management.
- Maintain meticulous documentation of all interactions in the ticketing system.
- Review tickets regularly for updates and provide ongoing communication to stakeholders.
- Stay current on business functions, operational processes, and industry technology trends.
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