Account Manager
H
HireframeStaffing and Recruiting
Mexico, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Time ManagementAccount ManagementRelationship management
Requirements
- 4+ years of experience in account management, client success, or a client-facing role with end-to-end relationship ownership.
- Experience working in a startup or high-growth environment with rapidly evolving processes.
- Excellent English communication skills (written and verbal) with confidence to manage US-based clients.
- Availability to work during US business hours and align schedules with client needs.
- Highly coachable and growth-oriented mindset.
- Strong goal-oriented approach to tracking performance and managing retention and expansion metrics.
- Demonstrated proactive communication, including providing updates without being prompted.
- Exceptional organizational and time-management skills to handle a high volume of clients.
Responsibilities
- Manage a portfolio of 20+ active client accounts, primarily startups and founder-led businesses.
- Facilitate monthly client syncs, including agenda setting, call moderation, and action item tracking.
- Monitor account health proactively to identify and mitigate churn risks.
- Drive account expansion by identifying growth opportunities with existing clients.
- Coordinate with the internal recruiting team regarding active client placements.
- Maintain high-quality data hygiene by keeping account notes and next steps up-to-date.
- Escalate critical issues to leadership while maintaining full ownership of day-to-day account management.
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