Account Manager (Bilingual Spanish - English)
P
Practice360Marketing Services
Colombia. Honduras. Ecuador. Mexico. Nicaragua, PST, EST, CSTFull-TimeMiddle
SalaryCompetitive starting rate paid in USD
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Job Details
- Languages
- Spanish, English
- Required Skills
- Project ManagementSEODigital MarketingAccount ManagementCRM
Requirements
- Bilingual proficiency in Spanish and English
- Strong communication and follow-up skills
- Highly organized and detail-oriented approach
- Confident in professional client interactions via phone and Zoom
- Ability to manage multiple accounts simultaneously
- Familiarity with marketing, social media, websites, SEO, or creative services
- Willingness to work in US time zones (PST, EST, CST)
- High school diploma or equivalent
- Stable high-speed internet connection (25 MBPS or higher) with backup
- Own PC/laptop with 8GB RAM, modern processor, and storage requirements
- Noise-canceling headset and 720p or higher webcam
- Designated quiet workspace
Responsibilities
- Manage day-to-day communication with assigned clients
- Schedule and lead monthly client calls or Zoom meetings
- Present performance reports and explain completed work clearly
- Collect client feedback and share it with the internal team
- Track deliverables, deadlines, approvals, and follow-ups
- Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
- Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
- Document all client conversations, action items, and next steps in the CRM or project management system
- Support upsell opportunities by identifying additional client needs
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