Compliance Operations Specialist 1

TwilioTelecommunications

Remote - ColombiaFull-TimeEntry

Salary not disclosed

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Job Details

1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
Willingness to work a non-traditional schedule, weekends, holidays and evenings.
Experience working in a fast-paced, ambiguous environment with a bias for action.
Detail-oriented with strong organizational and time management skills.
Above average written and verbal communication skills.
Ability to collaborate with industry partners to troubleshoot and resolve issues.
Basic knowledge of Zendesk, Airtable, or Looker preferred.
Basic understanding of APIs and related technologies preferred.
Background in telecommunications preferred.

Investigate cases quickly and efficiently to understand bad actor behavior.
Protect customers through identification of bad actors and non-compliant activity.
Identify trends and root cause gaps to recommend preventative solutions.
Use call detail records and traffic data to detect non-compliant patterns.
Resolve urgent issues impacting businesses, carriers, and consumers worldwide.
Use Twilio tools to detect and prevent non-compliant activity.
Provide email support to customers regarding compliance matters.

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