Bilingual Customer Service Representative
New
B
Beyond FinanceFinancial Services
Remote, CST (Monday-Friday 7:00am-10:00pm, Saturday-Sunday 7:00am-9:00pm)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish
- Experience
- 1 year call center experience
- Required Skills
- Problem SolvingCustomer serviceTime ManagementCRM
Requirements
- 1 year of call center experience
- Bilingual proficiency in Spanish
- Reliable, high-speed internet connection
- Ability to work from home in a distraction-free environment
- Technical proficiency with CRM software
- Strong customer service orientation
- Excellent active listening and verbal communication skills
- Effective problem-solving capabilities
- Strong time management and organizational skills
Responsibilities
- Provide a best-in-class customer service experience over the phone by responding to client requests and educating them on programs
- Analyze client problems and provide solutions in a timely and efficient manner
- Handle difficult calls courteously and professionally using strong interpersonal skills
- Thoroughly document request outcomes for accurate tracking and analysis
- Collaborate with internal departments to ensure client inquiries are resolved appropriately
- Operate a computer to extract and update client information in the CRM database
- Manage a high volume of client interactions in a remote call center environment
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