Customer Service Representative
New
T
TPCustomer service
Source API remote eligibility restrictions: United States. Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Have a dedicated workspace near the router for a hardwired Ethernet connection.
- Have internet service with a minimum of 15 Mbps download and 10 Mbps upload, and ISP latency under 50ms.
- Do not use satellite, mobile data or hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
Responsibilities
- Handle and respond to customer inquiries.
- Provide customer service through active listening.
- Work with confidential customer information sensitively.
- Proactively aim to resolve issues on the first call.
- Communicate appropriately with customers.
- Calmly resolve and de-escalate issues.
- Escalate interactions when necessary and appropriate.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell if required.
View Full Description & ApplyYou'll be redirected to the employer's site
