Bilingual Customer Service Representative
New
A
AnswerHeroCall answering
Workable workplace: remote; Workable locations: Orlando, Florida, United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and Spanish (verbal and written)
- Required Skills
- Active listening
Requirements
- Be fluent in both English and Spanish, verbally and in writing.
- Have a high school diploma or equivalent.
- Demonstrate strong empathy and active listening.
- Use professional telephone manners.
- Pay attention to detail and type accurately while on a call.
- Have reliable internet and a dedicated workspace for a professional setting.
- Maintain dependable attendance in a 24/7 operation.
- Be available to work at least one weekend day.
Responsibilities
- Answer inbound calls promptly and professionally on behalf of business clients.
- Communicate fluently in English and Spanish.
- Take accurate, clear messages and relay them to clients in real time.
- Schedule appointments and provide general client support according to client instructions.
- Follow client-specific call-handling instructions with care and consistency.
- Deliver a warm, efficient, and courteous experience on every call.
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