Customer Success Manager
V
ViviEducation Technology
United States, Central/Mountain Time ZonesTemporaryMiddle
Salary80,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessHubSpotAccount ManagementClient relationship managementCRM
Requirements
- 5+ years of experience in customer success, account management, or a related client-facing role.
- Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention.
- Ability to own a large portfolio and prioritize tasks independently.
- Excellent written and verbal communication skills.
- Experience using CRM and Customer Success platforms.
- Proficiency in analyzing account health data to drive actionable outcomes.
- Strong preference for experience with HubSpot.
- Preference for familiarity with K-12 education or edtech sectors.
- Preference for experience using AI tools to improve workflows or communication.
Responsibilities
- Manage the full account lifecycle from onboarding through renewal for a portfolio of K-12 school districts.
- Drive product adoption and measurable outcomes for IT and instructional technology leaders.
- Identify at-risk accounts early and execute structured recovery strategies.
- Conduct regular business reviews and maintain executive-level relationships.
- Partner with Account Executives to identify and support expansion opportunities.
- Maintain accurate account data and activity records in HubSpot.
- Contribute to internal playbook development and team process improvements.
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