Healthcare Intake Specialist
R
ReWorks SolutionsHealthcare
South Africa, 9am-5pm ESTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceGoogle WorkspaceEHRCRM
Requirements
- Previous experience in healthcare intake, patient services, or related customer service role preferred.
- Strong communication skills with ability to explain complex information clearly and empathetically.
- Excellent organizational skills and attention to detail.
- Proficiency with digital tools such as Google Workspace, CRM, or EHR software.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Familiarity with ABA therapy services or behavioral health industry is a plus.
- Reliable internet connection and availability during US business hours.
Responsibilities
- Serve as the initial point of contact for healthcare clients seeking ABA therapy services.
- Collect, review, and verify client demographic, insurance, and medical information.
- Explain intake procedures, program details, and service eligibility to clients and families.
- Coordinate scheduling of clinical assessments and intake appointments.
- Maintain accurate and timely records within electronic health record (EHR) and intake management systems.
- Collaborate with clinical, administrative, and insurance teams to facilitate seamless onboarding.
- Follow up with clients to obtain outstanding documentation and resolve intake-related issues.
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