Customer Solutions Specialist
W
WorkanaOperations and Facility Services
Fully remote opportunity for professionals based in Latin America, flexible time schedulesContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English and Spanish (bilingual)
- Required Skills
- Project CoordinationBudget managementClient relationship management
Requirements
- Associate degree (2-year degree) required; Bachelor's degree (4-year degree) is a plus.
- Proven experience in operations support, customer solutions, or client project coordination.
- Strong ability to multitask, manage multiple project budgets, and resolve sudden challenges.
- Exceptional attention to detail and strong written and verbal communication skills over phone and email.
- Proficient in basic computer applications, software systems, work order management, and spreadsheets.
- Fluent English and Spanish skills (bilingual) are mandatory.
- Must be based in Latin America.
Responsibilities
- Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle.
- Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies.
- Schedule project crews for services, training, deliveries, and manage regional spreadsheets and work orders.
- Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders.
- Handle customer service or billing complaints, conducting daily follow-up calls and recording all client interactions.
- Manage supply orders, entering and closing orders in the system while overseeing client supply distribution.
- Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets.
- Work with external vendors to resolve issues and recommend process improvements to streamline operations.
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